Frequently Asked Questions

Quick answers to common questions about our products and services.

1. What types of pilates equipment does FaciloFit offer?

FaciloFit specializes in professional-grade pilates reformers, including the classic wooden reformer, sculpting reformer, and premium models. We also offer accessories such as jump boards, extended boxes, footstraps, and resistance springs to complement your training setup.

2. Are FaciloFit reformers suitable for commercial studio use?

Yes. All FaciloFit reformers are built with commercial-grade materials including aluminum rails, high-strength steel frames, and heavy-duty hardware. They are designed to withstand high-frequency daily use in busy fitness studios.

3. How do I choose the right reformer model?

Our Classic Reformer is ideal for traditional Pilates practice, the Sculpting Reformer suits high-intensity Lagree-style training, and our Premium models offer the most comprehensive feature set for professional studios. Visit our products page to compare specifications, or contact us for personalized guidance.

4. Do you offer a warranty on your equipment?

Yes. All FaciloFit reformers come with a comprehensive warranty covering the frame, rails, carriage, and springs. The specific warranty period varies by model. Please refer to the product page or contact our support team for detailed warranty information.

5. Can I order replacement parts or accessories?

Absolutely. We supply replacement springs, straps, ropes, shoulder rests, footbars, and other components. Browse our accessories collection or reach out to our team with your specific part requirements.

6. Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary based on your location and the size of your order. For bulk or studio orders, we can arrange freight shipping. See our Shipping Policy for more details.

7. How can I become a studio partner?

We offer a comprehensive City Partner Program for studio owners. Visit our Studio Partnership page to learn about brand support, curriculum, operations, and marketing resources available to our partners.

8. What payment methods do you accept?

We accept bank transfers (T/T), letters of credit (L/C), and major credit cards. For wholesale and bulk orders, we can discuss flexible payment terms. Contact our sales team for details.